Riding to fight kids' cancer
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
02 8865 2955
Where can I ride?
Can I complete my rides in another country?
What is the 'Peloton Club'?
Are all styles of bikes eligible for the challenge?
What happens if I don't reach my goal?
View all 6
How can I log my rides?
Why isn't my ride total updating?
Which rides will count towards my total?
Spin Bike Challenge
What is the Spin Bike Challenge?
What if my spin bike doesn't provide a distance measurement?
How do I create a team?
Can I remove a member from my team?
Can I change my team name?
How do I join a team?
How do I leave a team?
Can I be on multiple teams?
Great Cycle Challenge App
Where can I download the GCC app?
Can I manage my team from the challenge app?
Why doesn't my app show a distance ridden?
Why isn't my Android app more accurate?
How do I connect with MapMyRide/Fitness/Walk/Run?
I can only see MapMyFitness, how do I connect MapMyRide?
Why isn't my ride syncing from MapMyFitness/Ride/Run/Walk?
How do I disconnect from MapMyFitness/Ride/Run/Walk?
How do I connect with Strava?
Why isn't my ride syncing from Strava?
How do I disconnect from Strava?
Zwift & Other Apps
How can I connect with Zwift?
Can I earn a Great Cycle Challenge jersey on Zwift?
Can I use Garmin Connect, Runtastic, Google Fit etc.?
~T-shirts & Jerseys
How can I get a Great Cycle Challenge jersey?
Can I buy a challenge jersey?
What if I don't know what jersey size I am?
If my team raises $500, does everyone get a jersey?
Is t-shirt & jersey sizing the same?
How can I purchase an event t-shirt?
~Donations & Receipts
How do I 'say thanks' to my donors?
Who was my anonymous donor?
How can I turn donation notifications ON/OFF?
How can I add cash or cheque donations?
When are donation receipts issued?
Are donations tax-deductible?